Bilingual Investment Representative Assistant

Bilingual Investment Representative Assistant

Job Type: Full Time
Location: Montreal, CA
Job Category:
Required Experience:

Base Salary $40-$50,000. with balance in Bonus.

(Investment Representative - IR)

Overall Responsibility:

Accountable to provide administrative support to IAs.
Contributes to the success of the IA by ensuring timely & accurate completion of assigned tasks.

The role may include but is not limited to:

• preparation & maintenance of client documentation; providing telephone quotes; administration of client accounts, responding to general client inquiries (account status, cheque request, margin/cash calls, registrations/dividend claims), non-complex problem solving, provide assistance with marketing initiatives, reception, file maintenance, photocopying, document/presentation preparation, liaison with various Back Office departments for execution of client requests and problem solving and other branch duties as assigned (usually determined by branch size and structure).
• Ensure efficient delivery of high quality and cost effective service; and,
• Accept and process unsolicited orders over the phone or in person.
• Review of reports, follow-up on client inquiries and requests to ensure appropriate account maintenance.
• Provide the link and smooth functionality between IAs and operations departments both within the branch and at head office.
• Ensure compliance regulations are adhered to.

Relationship Management:

• Through effective communication skills, and an intermediate understanding of investment concepts, provides assistance to IAs and developing IAs (including client meetings) to ensure the book of business is developed.
• May work with multiple IAs and/or developing IAs in order to assist them in maximizing opportunities and growing the respective book of business.
• Role shift from focus on response to inbound service issues to implementation of outbound client service strategies.

Self-Management & Teamwork:

• Manages time & personal development.
• Contributes to team goals & uses formal and informal opportunities to coach and be coached.
• Shows commitment, initiative and self-reliance in managing own personal and career development.
• Supports the goals of the team, branch and firm.
• Able to prioritize self management initiatives as well, ability to influence priorities of IAs.
• Willingly embraces change.
• Ongoing focus on continuous improvement.
• Works with multiple IAs.
• Works to implement good time management and priority setting skills to increase efficiency.
• Accountable to IAs, Branch Administrator, and clients concurrently.

Challenges:

• Managing multiple tasks and priorities while ensuring appropriateness of unsolicited client trades based on client investment objectives. If any inconsistency, notify IA.
• Time management.
• Maintaining a professional presence while effectively dealing with many types of client and IA behaviours/expectations.

Knowledge:

• Basic/intermediate knowledge of investment process and procedures. Pro-actively and professionally provides assistance to IAs in order to meet client needs and IA expectations.
• Working knowledge of administrative process and procedures as contained in the Sales Administration Manual and OpsCentral website.

Possess:

• University degree or equivalent experience
• Computer literacy
• CSC and CPH or related experience and willing to enroll at company expense
• Current registration as an Investment Representative
• 18 months related work experience

Mandatory Training:

• 12 hours of ongoing compliance training every 3 year cycle to meet mandatory IDA Continuing Education Program requirements.

Basic Knowledge:

• Proprietary products and services, and fund company offerings (from both a marketing and administration perspective).
• Working with head office and branch operations and administration areas as required
• Trust products, eg RRSP, RRIF, etc.
• Compliance rules (proprietary and industry)
• Business writing skills
• Understand and read ADP and RIS reports to provide interpretation to IA or use as required
• Trade processing rules
• IA Business strategy execution
• Coordinating marketing activities on behalf of several IAs
• Fixed Income and money market product knowledge
• Pathfinder literacy

Intermediate Knowledge:

• Fund companies and funds offered in order to identify appropriate funds based on client needs
• Highly functional with use of: RIS, StarQuote, Broker Pages, Intranet, Bloomberg, Internet, etc.
• Reporting Relationship: Branch Administrator

Bilingual, French, Montreal, Quebec, CSC, CPH, IDA, IROC, Financil services, Brokerage