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Bilingual Supervisor Job Type: FullTime Location: Toronto, ON Last Updated: 05/04/2012 Job Description: This position reports to : Manager, Client Services ...
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Sales/Client Service Associate Location: Toronto Description Role Summary The Sales/Client Service Associate (SCSA) will support the firm s Sales and Client ...
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The CSR provides the front line link between Transamerica and our clients in a call centre environment. The CSR must achieve individual objectives and must maintain and improve upon the high level of standards within the department
Responsibilities:
. Provide policy holder and product information to clients and advisors . Provide back up to the IP call centre . Document issues and respond to requests by determining appropriate action in order to resolve situations . Follow up with clients within established service standards . Maintain service records, preparation of reports . Ensure service standards are maintained or excelled . Participate in recommending improvements to service and procedures . Process non-financial transactions when necessary . Shift work (current call centre hours 8:00am - 7:00pm and until 8:00pm during RSP season)
Qualifications:
. Strong knowledge of the life insurance industry . 1-2 years of client service experience . Strong communication skills and ability to multi-task . Excellent written and verbal communication skills . Positive, service-oriented attitude with a commitment in offering superior service . Fluency in French both verbal and written a must . level and salary band of this position will be commensurate with experience and qualifications
Competencies:
No matter what your role, we're looking for people who have a great attitude and take immense pride in their work. At Transamerica, our goal is to provide customers with the best possible experience. To make this goal a reality, we need people who:
. practice clear and honest communication while meeting the highest standards of professional behaviour . help others recognize their abilities and reach their full potential . effectively develop partnerships and work with others in a supportive and constructive manner to promote continuous growth and improvement . use creativity, resourcefulness, critical thinking and sound judgment to push past a problem and find a well thought out solution . are self-aware and open to change by being enthusiastic, flexible and forward-thinking . persevere, even amidst the new or unfamiliar, despite difficulties, failure, or opposition . take an active interest in our business by understanding how their job contributes to the goals and priorities of the organization . take full accountability for their tasks and commitments . contribute specialized technical skills and knowledge to the organization . take ownership of their career and are eager to learn
If this sounds like you, Transamerica is where you want to be!
