Assoc Product DirectorTitle: Assoc Product Director
Location: GA-Columbus
Other Locations:
Summary
Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increase profitability of existing products and services to developing new solutions which advance TSYS business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.
Responsibilities
Work initiatives are typically average in complexity, require periodic direction, organizational and product vision, analytical skills for complex concepts and business case development, financial services knowledge and best practices, internet product and solution definition, interface and integration design, excellent written and verbal communication skills, internal and external facilitation workshop skills.
* Collaborate with company business leaders, product delivery, sales, and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Comply with established methodology for managing product strategy.
* Develop comprehensive business cases for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition. Use analytical skills to assimilate complex data and concepts.
* Own, manage, and communicate a product roadmap for each assigned product, including collaborating with delivery, sales, and relationship management teams on prioritization, development and ongoing costs of delivery, and market positioning.
* Follow a structured, repeatable process for conducting online servicing market research, to include industry publications, analyst research, experiential research, client surveys, etc. Develop and maintain a strategic planning approach for summarizing and communicating the results of aggregate research.
* Facilitate product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Document workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.
* Collaborate with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met. Provide design direction, testing support, and general assistance to delivery team as needed during the execution phase of product development.
* Use analytical skills to define pricing strategies for new and existing products, to include consideration of competitive pricing models, internal costs, value proposition metrics (e.g. savings to clients, process costs, etc.), and market acceptance and adoption rates. Define alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
* Collaborate with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Assist with and review research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.
* Coordinate directly with TSYS Marketing and external providers to deliver associated marketing collateral. Work directly with sales and relationship management, as well as other appropriate entities, to educate TSYS team members on product opportunities, selling points, competitive landscape, and value proposition.
* Establish and implement a structured, repeatable methodology for assimilating industry competitive intelligence that can be used as part of the product strategic planning process.
* Consult with sales representatives and clients during the sales process to define appropriate solutions mix for clients’ business objectives, and to educate prospects on the product functionality and value proposition.
* Cultivate key senior client relationships for use in market assessments and product opportunities.
* Travel to client sites and industry events (approximately 10% travel), both domestically and internationally.
Required Knowledge, Skills and Abilities
1. Follows the Leadership Expectations
2. Models observable behaviors identified in Talent Management Core Competencies
3. Listens well and utilizes information
4. Ensures meaningful Right Steps meetings and documentation
5. Understands the clients’ business and collaborates with the clients to meet their objectives
6. Plans and manages to annual budget for cost center
7. Understands the factors which enable TSYS to prosper
8. Works well in a fast-paced, high pressured environment with irregular hours
9. Travels, as required
10. Possesses and applies functional business and/or industry knowledge to the development of business opportunities and solution of problems.
11. Analyzes moderately complex information for problem resolution
12. Influences and motivates others, often involving competing priorities and limited resources
13. Provides operational leadership
14. Guides team members performing moderately complex duties
Education/Experience
Four year college degree and 8 or more years professional experienceor10 or more years professional experience is required. Previous experience managing teams or projects is required for matrix management. Some appropriate TSYS experience is preferred. Six Sigma Green Belt certification is preferred.
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