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For your reference, we have included the original job posting below.
Account Representative I - Collections
Job Number:
36705080
Company Name:
Asset Acceptance, LLC
Job Location:
Riverview, FL US
Job Category:
Accounting & Finance
Account Representative I - Collections
Account Representative I - Collections
Job Type: Full-Time Location: Riverview, FL
Job Description:
Department - Collections
Job Summary The Account Representative I is responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.
Essential Duties and Responsibilities .Understand and demonstrate the principles of the Company's Mission, Vision and Values.
.Contact customers via outbound/inbound phone calls and other means of communication by using the Call Solution One call model to secure balance of debt by negotiating payment terms and methods.
.Utilize various means of skip tracing to locate customers.
.Record and update full and complete account information to aid in account resolution.
.Adhere to FDCPA and state and federal laws and regulations.
.Perform various Account Representative administrative duties.
.Comply with policies and procedures as required.
Additional Requirements .Successfully complete Call Solution One training and certifications for modules 1, 2 and 3.
.Achieve required score on FDCPA test.
.Maintain Account Representative I as it relates to Call Solution One and any other productivity measures put in place to monitor dollars collected or account representative effectiveness.
.Maintain Account Representative I established performance metrics.
.Practice Account Representative Level I Core Behaviors.
Knowledge, Skills and Abilities .Education: High School Diploma or equivalency required.
.Experience: Collections experience preferred.
.Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment.
.Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).
.Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.
.Supervisory: N/A
.Other: Ability to refer to policy and procedures when applying information and making decisions.
Physical/Mental Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job and include but not limited to: sitting in a normal seated position for extended periods of time; reaching by extending hand(s) or arm(s) in any direction; finger dexterity required to manipulate objects with fingers, for example, using a keyboard; near visual acuity with ability to view information on a computer screen for extended periods of time; visual acuity to see within normal parameters; hearing within normal range and on the phone; moving freely about.
Disclaimer The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of associates assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.
