@Senior Manager III T&O - Toronto

@Senior Manager III T&O - Toronto

KNOWLEDGE AND SKILLS

a) Knowledge:
? University degree/college diploma or equivalent work experience
? 12+ years of related experience (Risk Management, Capital Markets, Middle Office, Product Operations)
? 10+ years of management experience
? Knowledge of standard desktop applications used by the business unit
? Expert knowledge and understanding of the business unit?s key products and services, processes and controls
? Expert understanding of the business unit?s risk and regulatory requirements
? Advanced knowledge of the business unit?s transaction fulfillment procedures
? Advanced knowledge of departmental systems and applications
? Expert knowledge of process and/or project management
? Advanced understanding of Capital Markets products, business, services and organization

b) Skills:
? Expert strategic visioning
? Expert fiscal and budgetary management skills
? Advanced project management skills
? Expert problem-solving and analytical skills
? Expert decision-making skills
? Expert prioritization skills
? Expert customer service and relationship management skills
? Expert managerial leadership skills
? Expert risk management skills
? Expert planning skills (re finance, resource, strategy, business)
? Advanced negotiation skills
? Expert conflict management/ resolution skills
? Expert change management skills
? Advanced facilitation/ presentation skills
? Advanced communication skills

BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.
At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

MANDATE
Primary Risk Management contact for Wholesale Banking Product Operations (WBPO) executives and senior management. Accountable for managing a team of risk managers to provide effective risk oversight and maintaining an independent risk profile for the Product Operations (PO) unit. Accountable for managing partnerships with other risk partners, corporate support areas and service providers. Provide overall leadership in the development and execution of the Product Operations Risk Framework in support of the Enterprise risk objectives and key initiatives.
This role will meet strategic, operational and financial objectives within a twelve- to twenty-four-month time horizon.
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KEY AREAS OF ACCOUNTABILITY

A. Product & Process Management
B. Risk & Control
C. Change Management
D. Financial Management
E. Business Performance Management
F. Managerial Leadership


ACCOUNTABILITIES

A. Product & Process Management
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? Develop and maintain excellent relationships with internal business partners, external customers and LOB senior management.
? Establish and maintain governance over processes that contribute to operational effectiveness.
? Maintain a broad understanding of all major changes to the LOB and to PO businesses that have the potential to impact risk and service.
? Support PO leadership to deliver effective execution through enhanced knowledge and actions to manage their risks.

B. Risk & Control
? Meet regularly with senior PO management and executives to ensure operational risks are understood, tracked and addressed.
? Manage and refine risk approaches within the function/ process or related functions/ processes by ensuring required policies, processes and controls are implemented and adhered to. Apply risk mitigation and management methods.

? Verify the existence and soundness of contingency planning to support the business and maintain continuity of critical processes throughout a contingency event.
? Identify business unit control risks and gaps; ensure appropriate action plans are in place to address the risk.
? Assess and manage production/ processing situations to mitigate risks and exposures for the purpose of providing corrections and solutions on deficiencies in process and control.
? Ensure managers understand risks inherent in the business unit and ensure appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business.
? Ensure managers understand regulatory and compliance requirements as prescribed for the business unit, and provide recommendations and implement actions to ensure adherence as required.
? Ensure all procedures/ standards of team(s) are documented, reviewed regularly and updated as needed to prevent losses and avoid unnecessary expenses.
? Ensure that all major problems, trends, risks and exposures related to the services provided are addressed so as to minimize the impact to customers.
? Ensure that all regulatory and audit guidelines are adhered to.
? Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, P&Ps for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
? Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
? Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
? Manage risk and minimize losses through monitoring and controlling various reports and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with Bank P&Ps.

C. Change Management
? Maintain an awareness and understanding of relevant industry trends, best PO practices and issues and their potential impact, and formulate an appropriate direction where required.
? Develop one- to two-year strategic direction for the business unit and assist in the development of longer-term business unit strategies in order to support PO/ T&O/ enterprise-wide business direction and objectives.
? Model and lead change. Ensure managers effectively prepare business unit team members for change.
? Foster an environment of continuous improvement, and encourage the team to identify process improvements/ new ideas and adopt best practices.

D. Financial Management
? Verify cost-effectiveness of all activities and continuously seek productivity and cost-reduction initiatives.

E. Business Performance Management
? Lead multiple teams in the delivery of exceptional risk management.
? Provide leadership in collaboration with other senior managers and business partners to develop and implement strategies that maximize availability of supported services.
? Provide recommendations for service improvements that require significant commitment from internal business partners and LOBs.
? Contribute to BMO Financial Group?s overall business results by making recommendations that significantly improve operational efficiency and effectiveness.
? Manage effective working relationships with key business partners/ suppliers and service providers.
? Provide consultative support to internal business partners and customers, directly or indirectly, utilizing strong operational knowledge.
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? Ensure that all KPIs are met.
? Align individual performance goals to team and organizational goals.
? Demonstrate behaviours that are consistent with ?Our Way? model and aligned with BMO values.

F. Managerial Leadership
? Lead and manage the implementation and execution of all initiatives and processes in support of divisional and Corporate directives and strategies, including performance management, and managerial development plans.
? Implement initiatives that foster the growth of a high performance culture within the business unit.
? Develop and implement managerial development plans, communications and culture strategies to ensure clear direction is established for all staff within the business unit.
? Develop and sustain an effective multi-level business unit; ensure the quality of effective managerial leadership practices of reporting managers; conduct talent pool assessment with reporting managers on the capability of their staff; and hold mentoring discussions with, and hear requests from, employees.
? Recommend or approve job and pay grades for staff within authorized limits; establish a pool of candidates from which staff may be chosen; and decide on cross-functional working relationships (within the business unit and in collaboration with other business unit managers across groups).
? Verify that all managerial administration is executed fairly, professionally and in a timely manner.


AUTHORITIES
This role has the authority to:
? Recommend or approve hiring, management support services (MSS) and reward (compensation and recognition) decisions; assign work and limits; manage performance (measure, monitor, corrective action); recommend termination decisions.
? Deploy resources (physical, financial and human) as appropriate to meet business goals and objectives.
? Approve expenditures in accordance with Corporate guidelines.
? Recommend major changes in standards and operational processes.
? Recommend or approve strategy, processes, solutions, enhancements.
? Recommend stopping a project already underway and/or stopping a process because of significant compliance or risk exposure.
? Approve the control of access to confidential customer information, employee data and line of business financial information.


CROSS-FUNCTIONAL RELATIONSHIPS
Internal:
? Senior management and executive up to executive vice president in internal business partner businesses to partner for product/ service development, process enhancement and service management
? Other PO functions and business units to partner in the delivery of key strategies and initiatives
? PO leadership team to ensure delivery of key accountabilities of role
? Internal business partners to consult/ advise/ service in the delivery of key accountabilities
? Governance areas such as Corporate Compliance and Legal to resolve sensitive customer issues and liaise with Corporate Compliance and Legal areas regarding regulatory changes
External:
? External network groups to understand the competitive landscape, keep abreast of industry developments, securities processing, new products and compliance requirements related to the industry to enhance our profile in the community and to represent the interests of BMO Financial Group
? Senior management of domestic and foreign banks
? Relationship management between BMO Financial Group and other financial institutions
? Suppliers and service providers
? Customers
? Regulators and external auditors
? Industry committees


SCOPE AND IMPACT
This job has direct or indirect impact on the following:
? Customer confidence and satisfaction, and mitigation of reputational risk by providing effective independent oversight of the business unit?s ability to deliver on the terms and conditions of SLAs/ BPAs and/or processing accuracy.
? Mitigation of reputational risk and financial loss against such things as fraud, defalcation and/or financial penalties by overseeing compliance with Bank P&Ps and regulatory requirements.
? Bank financial performance by responding on a timely basis to changing operating conditions and making recommendations and decisions so as to mitigate financial penalties and costs; also ensures an appropriate balance between customer service and costs to minimize budget overruns, loss of revenue or customer dissatisfaction.
? Customer retention by ensuring service quality achieved through coaching, training and performance management.
? Investment/ business opportunities through proper leadership and direction of a business unit and solving critical business issues.
? Mitigation of costs/ impacts associated with human errors by ensuring proper training of others and documentation of processes.
? Bank business and financial performance by developing and implementing medium- to long-term strategies and objectives for a multi-level business unit, ensuring all KPIs are met.
? Talent management (developing, sharing, acquiring and retaining top talent) and the impact of the leadership role in success of the Bank?s vision/ mission and the high performance culture.
? May operate within an environment of high volume and/or high risk, with strict timeframes that are time sensitive and subject to large penalties if timelines are missed.