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First Niagara Financial Group
Binghamton, NY US
Accounting & Finance
Requisition Number: 6908 Job Title: Area Manager
Area of Interest: Branches
State: New York
Requirements: Required Skills: * Minimum of a Bachelor’s degree in Business Administration or related field is required * Branch Management experience required * Five to seven years progressive management experience along with retail sales experience * Ability to adapt to and independently manage within a dynamic, growth-oriented environment * Ability to travel to branches * Commitment to superior customer service * Excellent communication, presentation, (written and verbal) and analytical skills * In-depth PC expertise with spreadsheets (Excel) and word-processing (MS Word) * Possesses a positive, proactive and energetic attitude * Proven ability to sell, lead and develop officers and staff to meet sales and service goals and objectives * Demonstrated leadership skills including team building and coaching * Proven knowledge of bank products, services, procedures and policies * Proven sales leadership, management and organizational skills Job Description: Overview: The primary function of an Area Sales Manager is to be a customer experience owner, a sales manager, as well as a sales teacher and coach. This position requires the individual to adhere to and support First Niagara Bank’s Statement of Values. Key Responsibilities: * SALES EXPECTATIONS * Lead and oversee overall sales performance of an area to reach goal * Communicate unified sales strategies to all levels of area staff * Examine branch sales trends to improve and maintain performance by coaching team on available sales tools, prescribed in-branch routines and best practices to increase sales productivity * Remotely inspire efficient and proactive sales efforts to drive growth in small business and/or consumer relationships * SERVICE EXPECTATIONS * Lead and oversee a consistent and exceptional customer service experience by all employees to achieve customer satisfaction and loyalty targets * Build culture of exceptional customer service behaviors to create advocacy and earn the right to expand relationships * Empower and promote personal ownership by all branch employees of customer issues through resolution * Recognize and promote customer referrals between team members and cross-functional business partners * PEOPLE EXPECTATIONS * Create an engaged workforce by encouraging a working environment that inspires, motivates, challenges, supports and provides recognition for exceptional performance creating an engaged workforce * Evaluate, drive, and improve branch performance through formal coaching routines and mentoring; leverage training opportunities when appropriate * Identify and cultivate future organization talent * Inspect team understanding of stated and service expectations for each position * ADMINISTRATIVE/OPERATIONAL EXPECTATIONS * Oversee all branch administrative and operational duties including collaborating with appropriate business partners such as Human Resources, Compliance, Branch Operations * Process and approve (within approved authority) customer transactions according to prescribed policies and procedures * Responsible for adhering to and ensuring business unit complies with pertinent laws, regulations, First Niagara’s Compliance Policy as well as external compliance requirements.